Support

At Aerth Auto, we are committed to providing responsive and structured customer support.

This page outlines how you may contact us and what to expect when engaging with our team.

1. Official Support Channels

For all service, billing, subscription, termination, or refund-related matters, please contact us via our official channels:

Email Support: admin@gneplt.com.my
Telephone Support: 03-8687 8436

These are the only approved communication channels for service requests, disputes, subscription termination, and refund matters.

Aerth Auto shall not be responsible for communications sent to unofficial numbers, personal staff accounts, social media platforms, or third-party messaging services.

2. Support Hours

Monday - Saturday
9:00 AM - 6:00 PM (MYT)

Public holidays may affect response times.

3. Response Time

We aim to respond:

• Within 24 hours on business days for email enquiries
• During business hours for telephone enquiries

Response times may vary during peak periods.

4. Reporting a Service Issue

If you wish to report a service concern:

• Please contact us within 48 hours of the service date
• Include the following details in your email:

• Vehicle number
• Registered contact number
• Service date
• Brief description of the issue

Please note:

Service verification media (before-and-after photos or videos) will be used as the primary reference in resolving disputes.

5. Subscription Management

To terminate or modify your subscription:

• Please notify us via email or telephone before the next billing cycle
• Termination takes effect from the next applicable weekly billing period
• Charges already processed for the current service period are non-refundable, subject to our Refund Policy.

6. Refund Enquiries

Refund requests must:

• Be submitted within 48 hours of the relevant service date or qualifying circumstance
• Comply with our published Refund Policy

Approved refunds (if applicable) are processed to the original payment method within 7-14 working days.

7. Professional Conduct

We are committed to respectful and professional communication.

Aerth Auto reserves the right to limit or refuse support in cases involving abusive, threatening, or inappropriate conduct.