Privacy Policy

Last Updated: 2nd February 2026

This Privacy Policy explains how the brand Aerth Auto, operated by G & E PLT (Registration No.: 202104002253 (LLP0028887-LGN)), (“Aerth Auto”, “we”, “our” or “us”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Scope of This Policy

This Privacy Policy applies to all users who interact with Aerth Auto services, including:

Individual vehicle owners and residents
Subscribers and one-time service users
Authorised representatives of condominium management bodies, including Joint Management Bodies (JMB), Management Corporations (MC), and property managers
Corporate or commercial clients (where applicable)

By accessing our website, mobile services, WhatsApp communication, or subscribing to our services, you consent to the collection and use of your personal data as described in this Policy.

2. Personal Data We Collect

We collect personal data that is necessary to provide our eco-friendly vehicle cleaning and related services, including but not limited to:

2.1 Information You Provide

Full name
Mobile phone number
Email address
Vehicle number plate
Condominium name, parking bay number, or location details
Subscription or service preferences
Communications sent to us via WhatsApp, email, SMS, or other channels

2.2 Service-Related Media

Photographs or videos of vehicles before and after service, taken strictly for:

Service verification
Quality assurance
Customer support and dispute resolution

2.3 Payment Information

Payments are processed securely via Curlec (Razorpay Malaysia)
Aerth Auto does not store or have access to your debit or credit card details

3. Purpose of Data Collection

Your personal data is collected and used for the following purposes:

To provide, manage, and deliver our services
To process subscriptions, payments, and confirmations
To communicate service updates, reminders, and notifications
To coordinate access with condominium management (where applicable)
To improve service quality, operations, and customer experience
To comply with legal, regulatory, and contractual obligations

4. Communication & Notifications

By using our services, you consent to receiving communications via:

WhatsApp
Email
SMS
Push notifications (when applicable in the future)

These communications may include service confirmations, reminders, operational updates, and important notices. You may opt out of non-essential communications at any time.

5. Disclosure of Personal Data

We do not sell, rent, or trade your personal data.

Your data may only be disclosed to:

Payment processors (Curlec / Razorpay Malaysia) strictly for payment processing
Authorised service personnel for operational purposes
Condominium management bodies only where necessary to facilitate access or compliance with site rules
Government or regulatory authorities when required by law

All third parties are required to protect your data in accordance with applicable laws.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from:

Unauthorised access
Accidental loss
Misuse or disclosure

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this Policy
Meet legal, regulatory, or operational requirements

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under PDPA

You have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent for data processing (subject to service limitations)
Requests can be made by contacting us using the details below.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated Policy.

10. Contact Us

Email: admin@gneplt.com.my
Phone: 03-86878436